Refund policy
Right of withdrawal, returns and complaints
Last updated: 19 October 2026
Digital PDF guide
The guide “Breaking step by step” is digital content delivered immediately as a download link by email after purchase. By purchasing, you agree that delivery begins immediately and acknowledge that you thereby lose the 14-day right of withdrawal (Norwegian Right of Withdrawal Act, section 22 (n)).
If the link does not work, or the file is wrong or damaged, we will fix it: write to us and we will send a new link or refund you.
Caps and mugs
Caps and mugs are made only when you order (print on demand by our producer Printful) and shipped directly to you.
- Cancellation: Contact us as soon as possible. If production has not started, we stop the order and refund the full amount.
- Right of withdrawal: You have a 14-day right of withdrawal from the day you receive the item. Notify us by email within the deadline. The item must be returned unused, and you pay the return shipping. We refund the purchase price within 14 days after we have received the item or proof that it has been sent.
- Defects or damage: If the item has printing or embroidery defects, is damaged, or you received the wrong item, we send a new one free of charge or refund you. Send us a photo of the item and the order number within a reasonable time, preferably within 30 days. You usually do not need to return the item.
- Complaints: You always have the right to complain under the Norwegian Consumer Purchases Act (2 years).
Refunds
Refunds are made to the same payment method you used for the purchase.
Contact
Kulturspiren c/o Fredrik Otterbech, Amtmand Aalls gate 38, 3717 Skien, Norway. Email: fredrikotterbech8@gmail.com, phone +47 913 91 500.